FAQs From Cromer Households

We assess the job on-site and give you one fixed figure covering labour, materials and testing. You approve it before anything starts.

We accept the usual card and electronic payment methods on completion of the job, confirmed with you beforehand.

No. $0 Call Out Fee applies to every visit, and the quote itself is free too.

No. The price we quote is the price you pay. No exceptions, even if the job runs longer than expected.

Generally, everything from your property boundary in is your responsibility, while Sydney Water manages the mains beyond it.

The labour on our repairs, for life. If it's not right, we come back, no questions, no cost.

Only a licensed plumber authorised for gas fitting work. We carry that licensing under Lic #275278C on every gas job.

Yes, NSW Plumbing Licence #275278C with full insurance on every job we attend.

A licensed plumber walks you through what to do first, then sends a fully stocked van your way before you've hung up.

We're on-site fast for genuine emergencies, with dispatch starting during the call itself.

Submit your details through the contact page and a real person calls you back to confirm the job and timing.

Water you can't stop, sewage backing up, no hot water at all, or the smell of gas. Anything short of that usually suits a booked visit.

Cromer itself, plus Dee Why, Narraweena, Collaroy, Narrabeen and Beacon Hill on the same run.

It's our home turf. We're through Cromer and the neighbouring streets most weeks, not just when a job comes in.

Cromer drains into the Narrabeen Lagoon catchment, so the lower ground near the lagoon edge can surcharge and overflow in a big downpour.

Yes. Mature trees on older Cromer blocks send roots into the earthenware drains common from the postwar decades, and that's a regular cause of blockages here.